Organize & Group Clients
The most valuable asset in your firm is the relationship you develop with your clients. RightCaptial provides the tools to organize households by status and track client activity within their financial plan. These tools enhance your ability to prioritize client relationships and identify individuals who can benefit from additional outreach. Organizing households and tracking client activity furthers your position as a proactive, trustworthy, and reliable advisor. This, in turn, dramatically increases client retention and bolsters your bottom line.
Client List
You will find the client list on the left side of the advisor portal. This area provides insight into your entire book of business within RightCapital. The client list lets you search for individual client plans and view specific groups from the dropdown menu. Households will be listed alphabetically based on the client's last name.
Clients will display based on the name of the first client listed in the plan, but you can still search by co-client if you like:
Hiding the Client List
This area allows listing all client information or using a discrete, searchable list that will not immediately preview client details. To remove client names from the list, visit the Gear Icon > Account > Preferences tab and check off "Do not automatically list my clients on Advisor Portal > Clients Page". This will create a searchable list that can pull up households without exposing additional client details from your book of business.
Grouping Clients
Advisors can also classify client households into different groups. This allows you to segment your clients into different categories based on their status in your firm. You can see the list of clients in each group using the dropdown box on the Advisor Portal > Clients tab under the blue "Add new client" button.
Changing a Client's Group
You can change the group a client is associated with on the Personal Info tab underneath the contact information. The personal info tab will appear on the right side of the advisor portal once you click on a client from the list.
Excluding Groups from RightIntel
You can assign tasks or task templates on a Client Group basis - read our Tasks article for more details:
Setting Default Templates for Client Groups
For the two client groups that are selected as the 'Default for New Clients' and 'Default for New Leads', you are able to adjust the default templates for each group by clicking the 'Edit' button to the far right. This will open a drawer on the right of your screen, allowing you to make your selections for:
Default Planning Access
Default Snapshot Template
Default Vault Template
Default Categories Template